Frequently Asked Questions
General
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Standard Projects: 2–5 Days
Large/Complex Orders: Up to 2 Weeks
Example: A recent 5,500-photo restoration and scanning project was completed in exactly 14 days.
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Absolutely, and in the same condition received, other than a cleaning.
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Yes. This can be custom sound to correlate with transition of slides for shows as well as background music for silent films.
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USB drives offer a simple, modern way to store and enjoy your memories. With large storage capacity, you can keep videos, photos, and files all in one place.
They work seamlessly with today’s devices—laptops, smart TVs, and more—so your memories are always easy to access. Files can also be shared or backed up to platforms like Dropbox, Google Drive, and iCloud, or uploaded to YouTube.
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Most video files are delivered in MP4 format, which is widely compatible with computers, TVs, and mobile devices. Photos are typically delivered as high-resolution JPEGs.
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We offer special pricing on all bulk orders. If you have a unique project that you feel warrants a custom rate, just ask—we’re always happy to work with you.
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Yes. We always organize your digital files based on your preferences—by date, event, or label—whenever possible.
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We can often work with tapes that have minor damage. If a tape is severely compromised, we’ll assess it and let you know the best options.
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In addition to our drop off location, we also have a pickup service as well as mail in.
Download and print our order form, package your items securely, and include the form inside. We recommend using a trackable shipping service.
Contact us mailing instructions we’re happy to help!
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Pick up and drop off times are:
Tuesday–Friday:
9:00 AM – 5:30 PM
at Whitney Gordon’s JewelersSaturday:
9:00 AM – 5:00 PM
at Whitney Gordon’s JewelersPickup & Delivery:
Available 7 days a week by appointment —Whether it’s a larger order or a rush project, just contact us to schedule a convenient pickup or delivery time! -
No Upfront Payment: We do not ask for credit card information or payments through our website.
Pay When It’s Perfect: Payment is only required once your project is complete and you are 100% satisfied with the digital results.
Transparent Invoicing: Once your media is processed, we will provide a final invoice based on the actual count of successful transfers.
Flexible Options: We accept payment upon pickup or via a secure digital invoice once your job is ready for delivery.
Film
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We handle older and delicate film with extra care. Even fragile reels can often be successfully transferred.
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Yes, film can be repaired, spliced and transferred at no additional charge
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Yes. We can combine reels into one continuous video or keep them as separate files—whichever you prefer.
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Your film is typically delivered as an easy-to-watch digital video file (MP4), compatible with modern devices and ready to share or back up.
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Film is measured in feet. If you’re unsure, contact us and we can give you a general estimate. Once we have received the items, we will be able to give a more detailed price. Check our Prices page for guidelines.
Photos , Slides & Negatives
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Photos are scanned at high resolution (typically 600 DPI) to ensure excellent clarity and long-term preservation.
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Yes! We can create custom slideshows with transitions and music—perfect for events, gifts, or keepsakes.
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Yes. We apply light color correction and exposure adjustments to improve clarity while keeping the original look natural.
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Absolutely. We maintain the original order whenever possible and can organize files by date, event, or labeling upon request.
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Yes. We can carefully scan photos from albums while preserving their arrangement and condition.
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We handle all materials with care, including fragile, aged, or one-of-a-kind images.
Video
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Yes, with the caveat that severely damaged video from water damage, etc., can often not be retrieved. Under normal circumstances, video files that are uploaded through adobe editing software, see improvements in color saturation and noise reduction.
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Yes, video can be repaired, spliced and transferred at no additional charge.
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We handle VHS, VHS-C, MiniDV, Hi8, Digital8, and most camcorder formats. If you’re unsure what you have, we’re happy to help identify it.
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Absolutely. Videos can be kept as individual files, combined, or lightly edited with titles or trimming based on your preference.
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Yes. All files are delivered in MP4 format, compatible with laptops, smart TVs, and mobile devices. They can also be easily shared or backed up using platforms like Dropbox, Google Drive, or iCloud, or uploaded to YouTube.
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Yes. Whether you have a single tape or a full collection, we keep everything organized and easy to navigate.
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We take extra care with older media and can often recover footage that may not play on standard equipment. If a tape is severely damaged, we’ll review options with you.
Audio
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Audio transfers are typically delivered in high-quality MP3 format, making them easy to play and share across all devices.
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We can improve clarity and reduce background noise when possible, though results depend on the original recording.