Frequently Asked Questions

Our turn around time can’t be beat!
Depending on the complexity and size of the project, between one day and several weeks.

A collection of vintage audiovisual media includes VHS tapes, VHS tape reels, a film projector, photographs, and stacks of slides or photo prints.

General

  • Depending on the complexity and size of the project, between one day and several weeks.

  • Absolutely, and in the same condition received, other than a cleaning.

  • Yes. This can be custom sound to correlate with transition of slides for shows as well as background music for silent films.

  • USB drives offer a simple, modern way to store and enjoy your memories. With large storage capacity, you can keep videos, photos, and files all in one place.

    They work seamlessly with today’s devices—laptops, smart TVs, and more—so your memories are always easy to access. Files can also be shared or backed up to platforms like Dropbox, Google Drive, and iCloud, or uploaded to YouTube.

  • Most video files are delivered in MP4 format, which is widely compatible with computers, TVs, and mobile devices. Photos are typically delivered as high-resolution JPEGs.

  • We offer special pricing on all bulk orders. If you have a unique project that you feel warrants a custom rate, just ask—we’re always happy to work with you.

  • Yes. We always organize your digital files based on your preferences—by date, event, or label—whenever possible.

  • We can often work with tapes that have minor damage. If a tape is severely compromised, we’ll assess it and let you know the best options.

  • In addition to our drop off location, we also have a pickup service as well as mail in.

    Download and print our order form, package your items securely, and include the form inside. We recommend using a trackable shipping service.

    Contact us mailing instructions we’re happy to help!

  • Tuesday–Friday:
    9:00 AM – 5:30 PM
    at Whitney Gordon’s Jewelers

    Saturday:
    9:00 AM – 5:00 PM
    at Whitney Gordon’s Jewelers

    Pickup & Delivery:
    Available 7 days a week by appointment —Whether it’s a larger order or a rush project, just contact us to schedule a convenient pickup or delivery time!

Collection of vintage film reels made of metal and plastic, with some containing film strips ready for digital transfer.

Film

  • We handle older and delicate film with extra care. Even fragile reels can often be successfully transferred.

  • Yes, film can be repaired, spliced and transferred at no additional charge

  • Yes. We can combine reels into one continuous video or keep them as separate files—whichever you prefer.

  • Your film is typically delivered as an easy-to-watch digital video file (MP4), compatible with modern devices and ready to share or back up.

  • Film is measured in feet. If you’re unsure, contact us and we can give you a general estimate. Once we have received the items, we will be able to give a more detailed price. Check our Prices page for guidelines.

A collection of vintage black and white photographs, film strips, and slide mounts, including a picture of two young girls, an older woman with a boy, and a childhood portrait of a girl with short hair, possibly in a hospital or clinic.

Photos , Slides & Negatives

  • Photos are scanned at high resolution (typically 600 DPI) to ensure excellent clarity and long-term preservation.

  • Yes! We can create custom slideshows with transitions and music—perfect for events, gifts, or keepsakes.

  • Yes. We apply light color correction and exposure adjustments to improve clarity while keeping the original look natural.

  • Absolutely. We maintain the original order whenever possible and can organize files by date, event, or labeling upon request.

  • Yes. We can carefully scan photos from albums while preserving their arrangement and condition.

  • We handle all materials with care, including fragile, aged, or one-of-a-kind images.

Collection of vintage video and audio recording tapes and devices, including U-Matic and VHS tapes, and a MiniDV tape ready for digital transfer.

Video

  • Yes, with the caveat that severely damaged video from water damage, etc., can often not be retrieved. Under normal circumstances, video files that are uploaded through adobe editing software, see improvements in color saturation and noise reduction.

  • Yes, video can be repaired, spliced and transferred at no additional charge.

  • We handle VHS, VHS-C, MiniDV, Hi8, Digital8, and most camcorder formats. If you’re unsure what you have, we’re happy to help identify it.

  • Absolutely. Videos can be kept as individual files, combined, or lightly edited with titles or trimming based on your preference.

  • Yes. All files are delivered in MP4 format, compatible with laptops, smart TVs, and mobile devices. They can also be easily shared or backed up using platforms like Dropbox, Google Drive, or iCloud, or uploaded to YouTube.

  • Yes. Whether you have a single tape or a full collection, we keep everything organized and easy to navigate.

  • We take extra care with older media and can often recover footage that may not play on standard equipment. If a tape is severely damaged, we’ll review options with you.

A collection of vintage audio tapes, including a large reel-to-reel tape, a smaller cassette tape, and two other cassette tapes of different sizes, ready for digital transfer.

Audio

  • Audio transfers are typically delivered in high-quality MP3 format, making them easy to play and share across all devices.

  • We can improve clarity and reduce background noise when possible, though results depend on the original recording.

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